Untangle

Payment Method

• PayPal
• Credit Card: Visa, Master, AMEX, JCB
• Apple Pay
• Google Pay
• Shop Pay

Shipping Method

• Small Packet / EMS (Japan Post)
• FedEx

Import Tax / Customs:

All customers outside of Japan are subject to be levied import tax or customs fees. Especially, EU, Israel, and Brazil customers!

You are responsible for paying the import tax and duties levied by YOUR country. This amount is decided by your government, so we cannot tell you how much they will charge in advance.
Please be aware of this potential cost. We cannot accept any returns or cancellations due to issues with Tax and Duties. For more details, please check your government customs web site. It is completely out of our control and we cannot do anything about these kinds of fees.

For more information on payment and shipping, click here

If you have any other questions, please contact us using this contact form.

ll yo-yos have passed the manufacturer's inspection. Different manufacturers have different standards for product quality. Basically, products that can be used normally are within the product specifications.

Examples of possible initial defects : If you notice any of the following symptoms immediately after opening the product, it may be due to an initial defect.

• (Bind model only) The bearing barely turns even when flicked with a finger.
• Even after calming the vibrations with a rotating middle finger, the yo-yo still vibrates so much that it appears to change shape.
• Parts that should have been installed (bearings/pads) are not installed

Examples of items that are not considered initial defects

• Damage to the package
• Color image difference
• Bearing noises after playing a few times
• A yo-yo that was delivered in a properly assembled state, but after being disassembled, could no longer be assembled
• Scratches and paint chips inside the bearing area
• The color unevenness of the yo-yo is not noticeable from a distance.
• Paint chipping that is not visible from a distance
• Scratches on the yo-yo that are not visible from a distance and are barely noticeable when touched with your fingers

For other competitive yo-yos, please click here.