Orders & Shipping FAQ

All orders ship from Japan. Shipping rates are in US dollars:

• Asia (China, Hong Kong, Taiwan, Korea, Southeast Asia): FedEx US$15, or International Air Packet US$9
• All other countries (USA, Europe, Canada, Australia, etc.): FedEx US$25
• Free shipping on orders over US$200

If you shop in another currency, the converted amount is shown at checkout. For rates by country, see For first-time customers.

Import duties and taxes are not included. See Will I have to pay customs duties or taxes?

Orders placed and paid by 10:00 a.m. Japan time (JST) on a weekday usually ship the same day. Later orders ship the next business day. Shipping can take longer during busy periods and over Japanese holidays.

Delivery times after shipping:

• FedEx to Asia: 2–5 days
• FedEx to other countries: 2–7 days
• International Air Packet (Asia only): 1–4 weeks

Customs checks in your country can add time. If you need your order by a certain date, such as a birthday, please order with a few days to spare.

When your order ships, you'll get a shipping confirmation email with your tracking number. FedEx includes full tracking and insurance. International Air Packet has limited tracking.

Usually, yes. Import duties, taxes (such as VAT or GST) and customs fees are not included in our prices or shipping, even with free shipping. They are charged by your country and paid to FedEx or your postal service, usually at or after delivery.

• United States: We ship by FedEx only. FedEx bills you for duties and fees of about 20–30% of the product value after delivery.
• EU and UK: VAT is charged on most imports, whatever the order value, and the carrier may add a handling fee.

For exact rates, please check with your local customs office before ordering.

If you refuse to pay these charges, the package is sent back or disposed of, and we cannot offer a refund.

Sorry, no. We declare every package with its actual contents and value, as customs rules require. We also don't offer gift wrapping for international orders.

We don't put a receipt or packing slip inside the package, so no prices are shown inside the box. The customs paperwork on the outside of the package does show the declared value.

We ship to over 85 countries. Some countries are currently unavailable, including Russia, Ukraine, Belarus and Turkey.

Check the country list on For first-time customers. If your country isn't listed, please contact us.

In rare cases, yes. If FedEx lists your address as a remote area (out of delivery area), they charge an extra fee.

This fee depends on your postal code, so it isn't included in the checkout total. If it applies to your order, we will email you before shipping. You can then choose to:

• Pay the surcharge with the invoice we send
• Switch to another shipping method, if one is available
• Cancel the order for a full refund

Tracking often pauses while a package is going through customs, so please allow some extra time. Contact us if your tracking hasn't changed for:

• FedEx: 10 days or more
• International Air Packet: 1 month or more

Send us your order number through our contact form, and we'll check with the carrier.

Most of our coupons, including the newsletter coupon, require an account, and you must be signed in. Sign in, then enter the code in the discount field at checkout (the page where you enter your shipping address and payment).

Creating an account only takes your email address. Sign in or create an account

Common reasons a coupon doesn't apply

• You are not signed in
• Your cart contains items that coupons don't cover, such as new releases
• Another discount, such as a multi-buy or set discount, is already applied. Coupons can't be combined with these.

Where to enter the code

To cancel, contact us with your name and order number, and write "Cancel" in your message. You can find the order number in your confirmation email and in your account.

We can't cancel an order once it has been prepared for shipping. Orders placed and paid by 10:00 a.m. Japan time on a weekday usually ship the same day. That is the evening before in the Americas and the early morning in Europe, so please contact us as soon as possible.

For returns, see our Return Policy.

Usually not, so please check your address carefully before you order. If you need to change it, contact us right away with your order number.

We can't make changes after 10:00 a.m. Japan time on the day your order ships. Once the package is with the carrier, we may not be able to refund an order sent to a wrong address.

We only take pre-orders when the product page says so. Other items go on sale on the release date shown on the product page.

We can often add items if you contact us soon after ordering.

1. Contact us first with your order number. If items can still be added, we'll hold your first order.
2. Place a second order for the extra items, and write your first order number in the order comments.
3. We ship both orders together and refund the shipping on the second order.

Items can't be added once 10:00 a.m. Japan time has passed after your order, because it may already be on its way.

• PayPal
• Credit cards: Visa, Mastercard, American Express, JCB
• Apple Pay
• Google Pay

You are charged in the currency shown at checkout.

"Authorized" means your card has been approved for the order amount. You have not been charged yet.

This is normal, and you don't need to do anything. The payment is completed when your order ships.

Since November 2, 2026, you sign in with a one-time code instead of a password. This is Shopify's standard sign-in, so there is no password to create or remember.

1. Enter your email address on the sign-in page.
2. We send a 6-digit code to that address.
3. Enter the code within 15 minutes to sign in.

New customers start on the same page. Enter your email address and the code, and your account is created.

Because the code goes only to your inbox, your account stays secure without a password.

Please check the following:

1. Your spam or junk folder
2. That the email address you entered is correct
3. Wait a few minutes, then request a new code on the sign-in page

Each code is valid for 15 minutes. If it has expired, request a new one.

If you still don't receive it, contact us with the email address you use to sign in.

We send a confirmation email automatically when we receive your order. First, check your spam or junk folder.

If you were signed in when you ordered, you can check the order in your account.

If you can't find it, please contact us instead of ordering again, so you don't end up with a duplicate order.

Contact us, tell us you'd like your account deleted, and include the email address on your account.

We can delete the personal information saved in your account, such as your name, address and phone number. It is removed from our system about 10 days after your request.

About your past orders

We are required by law to keep order records (such as the items ordered and the shipping address), so they can't be deleted along with your account. Your order records are still protected:

• To view them, you have to verify your identity with a code sent to your email address. Knowing your email address alone is not enough.
• Order records don't include your credit card number, expiry date or security code. We don't store card details.

Even after your account is deleted, you can still view your past orders by verifying the same email address.