Ordering FAQs
Here are some frequently asked questions (FAQ) about our website and orders.
If you have any questions after reading this page, please use the contact form at the bottom of the page.
Table of Contents
Q: I placed an order but haven't received an email.
Q. I can't log in as a member/I forgot my password
Q. Do you accept pre-orders for pre-release products?
Q. Are there extra shipping fees for remote areas?
Q: I placed an order but haven't received an email.
First, please check your spam or junk email folder. Also, when registering and purchasing, please use a reliable email address issued by your company, university, or internet provider, or Gmail provided by Google, if possible.
We will automatically send you a reply email when we receive your order, so if you do not receive an order confirmation email, please contact us.
Q. I can't log in as a member/I forgot my password
Please reset your password here.
In addition, because the website was renewed in March 2022, those who registered before that will need to register again. We apologize for the inconvenience, and appreciate your understanding.
Q. Do you accept pre-orders for pre-release products?
No, we do not allow pre-orders unless otherwise specified.
Q. Are there extra shipping fees for remote areas?
In rare cases, yes. If your delivery address is designated as a "Remote Area" (Out of Delivery Area) by carriers like FedEx, an additional surcharge may apply.
⚠️ Important Note:
This fee is NOT included in the total amount at checkout because it is determined by the carrier based on your specific postal code. If this surcharge applies to your order, we will contact you via email before shipping.
If you are contacted about a surcharge, you can choose to:
- Pay the surcharge invoice we send you.
- Switch to a different shipping method (if available/cheaper).
- Cancel the order for a full refund.
Q: I want to cancel or return my order?
To cancel your order, please contact us using our contact form and include your name and order number. However, please note that we cannot accept cancellations if the shipping procedure has already been completed. For more information about returns, please see the "Returns" section of this page.
Q. I received a coupon code but I don't know how to use it.
Coupon codes given to you as part of campaigns etc. can be used at the checkout screen.
*Most of the coupons are not applicable to some products, such as new products.
*Coupons cannot be used for orders where multiple purchase discounts or set discounts have been applied.
If you have any other questions about yo-yos...
→Rewind Info Base
For other mail order questions or inquiries about defective products, please contact us at
→Contact form