Terms of service

Last Updated: June 1, 2025 Date of Enactment: February 22, 2010

These Terms of Service ("Terms") govern your use of the services ("Service") provided on this website by Yo-Yo Company Inc. ("the Company," "we," "us," or "our"). All registered users ("User" or "you") shall use the Service in accordance with these Terms.

Article 1 (Scope) These Terms shall apply to all aspects of the relationship between the User and the Company concerning the use of the Service.

Article 2 (User Registration)

  1. A prospective user may apply for registration by the method prescribed by the Company. Registration is complete when the Company approves the application.

  2. The Company may, at its sole discretion, choose not to approve a registration application if it determines that the applicant: a. Provided false information in the application; b. Has previously violated these Terms; or c. Is otherwise deemed unsuitable for registration.

  3. The Company is not obligated to disclose the reasons for denying a registration application.

Article 3 (User ID and Password Management)

  1. The User is solely responsible for the proper management of their user ID and password for the Service.

  2. The User may not, under any circumstances, transfer or lend their user ID and password to a third party.

  3. When a login is successful with a user ID and password combination that matches registered information, the Company will deem it as use by the registered User themselves.

Article 4 (Orders and Formation of Contract)

  1. The completion of the order process on the Company's website by the User constitutes an offer to purchase the goods.

  2. A sales contract is formed when the Company issues an official order confirmation to the User.

  3. The Company reserves the right to decline an order at its discretion, including but not limited to cases where: a. The product is out of stock; b. The User's registered information is incomplete or inaccurate; c. The payment transaction fails to complete successfully; d. The shipping address is outside our delivery area; e. The order is deemed suspicious; f. The order is a large-quantity purchase suspected to be for resale purposes; g. The order is from a User who has previously violated these Terms; or h. The Company otherwise deems the order inappropriate.

  4. Even after a contract is formed, the Company may cancel the contract if any of the facts listed in the preceding paragraph are discovered.

Article 5 (Product Price and Payment)

  1. Product prices are as displayed on the Company's website. For orders shipped within Japan, the displayed price includes Japanese consumption tax.

  2. The Company may change product prices without prior notice, but any changes will not affect orders that have already been confirmed.

  3. Payment for products shall be made by one of the methods designated by the Company. Available payment methods are displayed on the product pages or during the checkout process.

  4. The availability of certain payment methods may be restricted based on the type of product, order amount, or shipping destination.

  5. Any applicable payment processing fees are the responsibility of the User and will be indicated during the payment selection process.

  6. The Company may cancel an order if payment is not completed successfully.

  7. The Company reserves the right to add, change, or discontinue payment methods without prior notice.

Article 6 (Shipping and Delivery)

  1. The Company may entrust the shipping of products to third parties (e.g., suppliers, logistics partners).

  2. Shipping times, methods, and service areas are as indicated on each product page or at checkout. These are estimates and may change due to stock availability, production schedules, or carrier delays.

  3. For international shipments, the User is solely responsible for all customs duties, taxes, and other fees. The Company shall not be liable for any delays caused by customs clearance procedures.

  4. Except in cases of willful misconduct or gross negligence by the Company, the Company assumes no direct liability for shipping-related issues. We will, however, cooperate with the shipping carrier to resolve such issues.

  5. The User shall inspect the products immediately upon receipt and notify the Company of any defects within seven (7) days.

Article 7 (Transfer of Ownership and Risk)

  1. Ownership of the products shall transfer from the Company to the User upon the completion of full payment.

  2. The risk of loss or damage to the products shall transfer to the User upon the Company's delivery of the products to the shipping carrier.

Article 8 (Returns, Exchanges, and Cancellations)

  1. All returns and exchanges are subject to the Company's separate Return Policy, which is established in accordance with the Act on Specified Commercial Transactions and other relevant laws.

  2. As this Service is a form of mail-order sales, it is not subject to the "Cooling-Off" provisions stipulated in Japan's Act on Specified Commercial Transactions.

  3. Returns or exchanges for reasons attributable to the User (e.g., change of mind) will only be accepted if the request is made within seven (7) days of receipt and the product is in its original, unopened condition.

  4. The following items are not eligible for return or exchange: a. Products damaged or soiled while in the User's possession; b. Used or opened products; c. Products with tags removed; or d. Other products unsuitable for return due to hygiene or their nature.

  5. If a product is defective, the Company will coordinate with the supplier or manufacturer to find a solution. However, unless there is willful misconduct or gross negligence on the part of the Company, our liability shall be limited to the purchase price of the product.

  6. For defective products, the Company will bear the return shipping costs. For returns due to the User's personal reasons, the User will bear the shipping costs.

Article 9 (Pre-orders)

  1. Pre-ordered items will be shipped according to the estimated shipping date stated on the product page.

  2. If a shipment is delayed due to circumstances on the part of the manufacturer or supplier, the Company will notify the User as soon as it becomes aware of the delay.

  3. In principle, pre-orders cannot be canceled. However, cancellations may be accepted if due to the Company's circumstances or other reasons deemed unavoidable by the Company.

Article 10 (Product Information and Stock)

  1. The Company strives to display product information accurately, but colors and textures may differ slightly from the actual product.

  2. Stock levels may not be reflected in real-time. If an item is found to be out of stock after an order is placed, the Company will notify the User promptly.

  3. Product specifications may change without notice, which may result in minor differences between the displayed information and the actual product.

Article 11 (Prohibited Activities) The User shall not engage in any of the following acts when using the Service:

  1. Acts that violate laws, regulations, or public order and morals.

  2. Acts related to criminal activity.

  3. Acts that destroy or interfere with the functionality of the Company's servers or network.

  4. Acts that may interfere with the operation of the Company's services.

  5. Acts of collecting or storing personal information of other users.

  6. Impersonating another user.

  7. Acts of providing benefits, directly or indirectly, to anti-social forces in connection with the Company's services.

  8. Purchasing products in large quantities for resale purposes.

  9. Posting fraudulent product reviews.

  10. Any other acts that the Company deems inappropriate.

Article 12 (Suspension of the Service)

  1. The Company may suspend or interrupt the provision of all or part of the Service without prior notice to the User if it determines that any of the following reasons exist: a. Maintenance or updating of the computer systems for the Service. b. Provision of the Service becomes difficult due to force majeure events such as earthquakes, lightning, fire, power outages, or other natural disasters. c. Computers or communication lines are down due to an accident. d. The Company otherwise determines that the provision of the Service is difficult.

  2. The Company shall not be liable for any disadvantage or damage suffered by the User or a third party due to the suspension or interruption of the Service, regardless of the reason.

Article 13 (Usage Restrictions and Deregistration)

  1. The Company may, without prior notice, restrict the use of all or part of the Service for a User or terminate their registration if: a. The User violates any provision of these Terms. b. It is discovered that there is false information in the registration details. c. The payment method registered by the User becomes invalid. d. The Company otherwise deems the User's use of the Service to be inappropriate.

  2. The Company shall not be liable for any damages incurred by the User as a result of actions taken by the Company under this Article.

Article 14 (Exclusion of Anti-Social Forces)

  1. The User represents and warrants that they are not now, and will not be in the future, an Anti-Social Force (e.g., an organized crime group, a member of such a group, or any other similar entity).

  2. The Company may immediately terminate this agreement if it is discovered that the User is an Anti-Social Force or has a relationship with such forces.

  3. The Company shall not be liable for any damages arising from termination under the preceding paragraph.

Article 15 (Protection of Personal Information) The Company shall handle the User's personal information in accordance with its separately established Privacy Policy. By using the Service, the User agrees to the terms of the Privacy Policy.

Article 16 (Disclaimer of Liability)

  1. The Company shall be exempt from liability for any default on its obligations unless it is due to the Company's willful misconduct or gross negligence.

  2. Even in cases where the Company is liable for any reason, its liability shall be limited to direct and ordinary damages, and shall not exceed the purchase price of the product(s) in question.

  3. The Company shall not be held directly liable for issues attributable to suppliers, manufacturers, or shipping carriers, unless there is willful misconduct or gross negligence on the part of the Company.

  4. The Company shall not be liable for any incidental, indirect, special, or consequential damages, including lost profits or loss of opportunity, even if advised of the possibility of such damages.

  5. The Company is not liable for any damages arising from system malfunctions, maintenance, server downtime, communication failures, security breaches, data loss or corruption, software defects, or hardware failures, unless caused by the Company's willful misconduct or gross negligence.

Article 17 (Changes to Service Content) The Company may change the content of the Service or discontinue the Service without notice, and shall not be liable for any damages incurred by the User as a result.

Article 18 (Changes to Terms of Service)

  1. The Company may amend these Terms at any time if deemed necessary.

  2. The amended Terms shall become effective from the time they are posted on the Company's website.

  3. By continuing to use the Service after any amendments, the User shall be deemed to have agreed to the amended Terms.

Article 19 (Term of Agreement) This agreement shall become effective on the date the User completes registration and shall remain in effect until terminated by either the User or the Company. The User may terminate their registration at any time through the prescribed procedure.

Article 20 (Notices or Communications) Any notices or communications between the User and the Company shall be made by the methods prescribed by the Company.

Article 21 (Prohibition of Assignment) The User may not assign their status under this agreement or transfer their rights or obligations under these Terms to a third party without the prior written consent of the Company.

Article 22 (Severability) If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Article 23 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by and construed in accordance with the laws of Japan.

  2. Any disputes arising in connection with the Service shall be submitted to the exclusive jurisdiction of the Nagoya District Court in the first instance, which has jurisdiction over the location of the Company's head office.