Refund policy

Return Policy

 This policy outlines the terms and conditions for returns and exchanges for products purchased from Yo-Yo Store REWIND. By placing an order with us, you agree to these terms.

 1. Returns Due to Our Error or Defective Products

 If you receive a product that is damaged, defective (e.g., missing parts), incorrect, or if there is any other issue for which we are responsible, we will resolve the matter promptly.

  • Process: Please contact us via phone or email with your order number and a description of the issue.

  • Resolution: We will exchange the item for a new, correct product at no charge. If a direct replacement is not available, we will offer to exchange it for a similar item of equal value or provide a full refund.

  • Shipping Costs: The Company will cover all return shipping costs in these cases.

 2. Exceptions: Cases Not Eligible for Return as "Defective"

 Please understand the following conditions, which are not considered grounds for a return due to a product defect.

  • Damage to Product Packaging Many of our products are imported from overseas. As such, their outer packaging may have minor cosmetic damage (scratches, dents) by the time they arrive at our store. While we exclude items with severe damage during our inspection, we ask for your understanding regarding minor packaging imperfections. Furthermore, while we pack all orders with great care, additional minor damage can occur during transit to you. Returns based solely on damage to the packaging will not be accepted as long as the product itself is unaffected.

  • Differences in Color Tone The appearance of product colors can vary depending on your computer monitor and display settings. We cannot accept returns due to slight differences between the product image color and the actual item.

  • Minor Flaws from Manufacturing or Individual Differences Many yo-yos and parts are handmade or hand-assembled. This process can result in minor cosmetic flaws such as fine scratches, slight color inconsistencies, or small variations between units. These characteristics, if they do not significantly impact the product's performance and are not highly noticeable, are considered part of the product's specifications. Yo-yos, parts, and accessories with such minor individual differences are not considered defective.

 3. Returns Due to Customer Preference (Change of Mind)

 For returns due to your personal preference, we can offer an exchange or refund under the following strict conditions:

  • You must contact us via phone or email within 7 days of receiving your order.

  • The return is only accepted if the original shipping box from REWIND remains sealed and unopened. We cannot accept returns if the shipping box has been opened.

    • Reasoning: Many of our product packages can be opened and re-closed easily. To ensure fairness and verify that an item is truly unused, we can only accept returns where the main shipping container has not been opened.

  • The User is responsible for all return shipping costs.

  • Original shipping fees and any payment processing fees (e.g., Cash on Delivery fees) already incurred are non-refundable.

  • Returns will not be accepted if more than 7 days have passed since delivery, if you have not contacted us in advance, or if the shipping box has been opened.

 4. Refused Shipments or Failure to Accept Delivery

 If a shipment is refused by the recipient, or returned to us due to a long-term absence or failure to claim the package, the items will be returned to us at the sender's expense.

In such cases of unjustified refusal or failure to accept delivery, the User will be billed for the full, actual cost of the round-trip shipping, plus any applicable fees (such as customs processing or cash-on-delivery fees) and a restocking fee.

Please note that our outbound shipping rates are often discounted. The return shipping cost charged by the carrier is typically higher and is not discounted. This policy applies even if the original order qualified for free shipping; in such cases, the actual outbound shipping cost will also be charged.

 5. Returns for In-Store Purchases (Our Physical Retail Store)

 For items purchased at our physical retail store, we do not accept returns for customer convenience after the transaction is complete. This is for the same reason stated above (inability to verify if a product has been used).

  • In the case of a defective product, a valid receipt is required to process an exchange or refund. We may be unable to assist without proof of purchase.

  • Please note that returns or exchanges for items purchased online cannot be processed at our retail store. Please contact us by phone or email before visiting.