Neo

Payment Method

• PayPal
• Credit Card: Visa, Master, AMEX, JCB
• Apple Pay
• Google Pay
• Shop Pay

Shipping Method

• Small Packet / EMS (Japan Post)
• FedEx

Import Tax / Customs:

All customers outside of Japan are subject to be levied import tax or customs fees. Especially, EU, Israel, and Brazil customers!

You are responsible for paying the import tax and duties levied by YOUR country. This amount is decided by your government, so we cannot tell you how much they will charge in advance.
Please be aware of this potential cost. We cannot accept any returns or cancellations due to issues with Tax and Duties. For more details, please check your government customs web site. It is completely out of our control and we cannot do anything about these kinds of fees.

For more information on payment and shipping, click here

If you have any other questions, please contact us using this contact form.

All yo-yos have passed the manufacturer's quality inspection. Quality standards vary by manufacturer. Basically, products that can be used normally are within product specifications.

Examples of possible initial defects

• if the following symptoms occur immediately after opening, they may be initial defects:
• (Bind models only) The bearing barely rotates even when flicked with a finger.
• Even after dampening vibrations with a finger during play, the yo-yo vibrates so much that its shape appears distorted.
• Parts that should be installed (bearings, pads) are not installed.
• Examples that do not constitute initial defects
• Package damage
• Color differences from expectations
• Bearing noise or bind model return issues that occur after even a few plays
• Yo-yos that arrived properly assembled but cannot be reassembled after disassembly
• Scratches on the inside of the bearing area, paint chips
• Color variations on the yo-yo that are not noticeable from a distance
• Paint chips that are not noticeable from a distance
• Scratches on the yo-yo that are not noticeable from a distance and barely detectable by touch
• Minor rust on bearing surfaces of models that come pre-strung in the package (minor external rust has almost no impact on performance)

For more information about competitive yo-yos, please see here.

Also, if you have any problems with yo-yos, please check our Q&A.